Your data, centred and handled with care.

1. Who's responsible for your data

The data controller is:

We are registered with the Information Commissioner's Office (ICO) in line with UK data protection law. Our ICO registration number is available on request.

2. What we collect and why

We only collect what we actually need. Here's everything, with nothing left in the kiln.

Contact enquiries

When you use the contact form on this site, we receive your name, email address and message. We use this information to respond to your enquiry and for nothing else.

• Legal basis: Legitimate interests — you've initiated the conversation and have a reasonable expectation we'll reply.
• Retention: Up to 12 months from the date of last contact, then deleted.

Booking and payment data

When you book a class or purchase a gift card, you do so via Square (squareup.com). Square collects your name, email address, payment information and booking details directly. Square is a separate and independent data controller — their privacy policy and cookie policy apply to that part of the process.

We receive a notification of your booking (your name, date and class type) and retain this for our records.

• Legal basis: Contract — we need this information to deliver the service you've booked; and legal obligation — HMRC requires us to keep accounting records.
• Retention: Booking records are kept for 6 years in line with HMRC requirements.

Website usage (analytics)

If you accept analytics cookies, we may receive anonymised information about how pages on this site are used — things like pages visited, time on site and device type. This information cannot identify you personally.

• Legal basis: Consent — you can withdraw this at any time via the cookie banner or our Cookie Policy page.
• Retention: Per the analytics provider's settings; typically up to 13 months.

3. Who we share your data with

We share your data with third parties only where it's necessary to deliver the service. Here's who and why:

We do not sell, rent, trade or share your personal data for marketing purposes. We never have and we never will.

4. How long we keep your data

5. Cookies

We use a small number of cookies to run this site and — with your agreement — to understand how people use it. When you first visit you'll be shown a cookie banner. You can change your mind at any time.

Full details of every cookie on this site, including how to manage or withdraw consent, are in our Cookie Policy.

6. Your rights

Under UK GDPR, you have the following rights. They're yours — no need to throw them on the wheel first.

• Access Ask for a copy of the personal data we hold about you.
• Rectification Ask us to correct inaccurate or incomplete information.
• Erasure Ask us to delete your data — the "right to be forgotten." We'll comply unless we're legally required to keep it (e.g. accounting records).
• Restriction Ask us to pause how we use your data while a concern is being resolved.
• Portability Receive your data in a machine-readable format to take elsewhere.
• Object Object to processing based on legitimate interests. We'll stop unless we can demonstrate compelling grounds.
• Withdraw consent Where we rely on consent (e.g. analytics cookies), you can withdraw it at any time. This won't affect anything processed before you withdrew.

We don't use automated decision-making or profiling. No algorithm is deciding anything about you here.

To exercise any of these rights, email hello@ceramic.love. We aim to respond within one month. There's no charge for standard requests.

7. How to complain

If you think we've mishandled your data, please get in touch first — Amanda reads every email personally and will do her best to sort things out quickly. If you're still not satisfied, you have the right to complain to the UK's data protection supervisory authority: